Frequently asked questions
Institutional
Frequently asked questions
What's included in the craft kits?
Your privacy is important to us. It is MBY COMÉRCIO's policy to respect your privacy regarding any information we may collect while operating our website, www.madebyyoustore.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also inform you why we are collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
Are the kits suitable for beginners?
Yes. Our kits were designed for beginners and come with the necessary instructions.
Are Made By You yarns sustainable?
We work to select quality materials and suppliers who align with our practices.
Do you ship nationwide? What's the delivery time?
We ship nationwide within Brazil. Delivery times vary by ZIP code and are provided at checkout.
What payment methods do you accept?
We accept the payment options available at store checkout.
