Exchanges and returns

How to request an exchange or return

Access madebyyou.troqueedevolva.com.br, fill in your order information, and follow the platform's step-by-step instructions.

Exchange or return due to regret (product without defect)

EXCHANGE

• First exchange: shipping paid by Made by You.

• From the 2nd exchange onwards: shipping at the customer's expense.

Deadline to request: up to 7 days after receipt.

Deadline to ship the product:

• up to 7 days after the Reverse Code is generated (shipping at our expense);

• up to 7 days after the request (shipping at the customer's expense).

The exchange is completed after our team inspects the material.

RETURN

• First return: shipping paid by Made by You.

• From the 2nd return onwards: shipping at the customer's expense.

Deadline to request: up to 7 days after receipt.

Deadline to ship the product:

• up to 7 days after the Reverse Code is generated (shipping at our expense);

• up to 7 days after the request (shipping at the customer's expense).

After inspection, you can choose between:

• Refund of the amount;

• Store credit at the Made by You store;

• Exchange voucher to use at the Made by You store.

Exchange or return due to defect, damage, or missing item

When to request?

Up to 30 days after receipt, in cases of:

• Violated packaging;

• Damaged product (stained, wet, broken, or dirty);

• Incorrect order;

• Missing item in the order.

What to do?

Access madebyyou.troqueedevolva.com.br, fill in the order information, and describe the problem. In case of a missing item, select the option "I didn't receive this
item", inform the quantity, and choose how you prefer to resolve it.

After analysis and approval, you can choose between:

• Receiving the missing item;

• Exchange voucher to use at the Made by You store;

• Refund of the purchase amount.

REFUND TIMEFRAMES

• Credit card: up to 90 days, as per the operator.

• Pix or bank slip: up to 48 hours after return approval.

Important

• Shipping for exchange or return due to defect, damage, or missing item is at our expense.

• The product must be shipped within 7 days after the Reverse Code is generated.

How to buy?

Choose the piece that best suits you on the website www.madebyyoustore.com and get the kit, which comes with all the necessary materials. Upon receipt, download the Made by You app and scan the QR Code to open the video lesson. From there, enjoy the process and create your own piece, at your own pace.

What is the delivery time?

At the time of purchase, you will receive the delivery time according to your region and the chosen carrier. The count starts from the order's billing date.

Where do we deliver?

We deliver throughout Brazil and also internationally. For international purchases, register on the store, correctly enter the international address, and check delivery availability for abroad directly in the cart.

How to track delivery status?

You will receive updates by email, with access to order tracking. You can also track everything through your profile on the website, in the "My Orders" area.

Is it possible to change the address after finalizing the order?

Once payment is authorized, the order cannot be changed. If you need to, contact us as soon as possible via WhatsApp at 47 98915-1942 so we can assess the possibilities together.

Delayed order: how to proceed?

Contact us via WhatsApp at 47 98915-1942 and we will take care of it with you.

What if I am not present at the time of delivery?

Delivery is handled by Correios (Brazilian Post Office) or the chosen carrier. Up to 3 delivery attempts are made. If none of them are successful, you will receive instructions to pick up the package at the nearest unit, within the informed deadline.

What are the delivery hours?

Doormen and caretakers can receive orders upon signing the delivery protocol.

• Correios (Brazilian Post Office):
deliveries from Monday to Saturday (weekdays count from Monday to Friday).

• Carriers:
may also deliver on Saturdays and Sundays.

Does the store ship to addresses outside of Brazil?

Yes. We deliver to several countries, subject to the shipping availability informed in the cart.

How to buy from abroad?

Register on the store, enter the international address, and check delivery times and costs directly in the cart.

What are the payment methods for international sales?

Paypal.

In what currency is the order paid?

The final amount is charged in Brazilian Reais (R$). Conversion to another currency is done by PayPal, according to the exchange rate on the day of the transaction.

Can I exchange or return international orders?

Yes. Exchanges and returns follow the same policies as domestic sales. The refund is processed in Brazilian Reais (R$) and may vary according to the exchange rate.

Made by You is committed to the privacy and security of its customers throughout their browsing experience, in compliance with the General Data Protection Law (LGPD, Law No. 13,709/2018).

Registration data is not sold, exchanged, or shared with third parties, except when necessary for purchase processing, delivery, or billing.

We use cookies to enhance your browsing experience, personalize content, and make your use of the site increasingly fluid.

To access, change, or delete your data, please contact us via WhatsApp at 47 98915-1942.

If you have any questions or complaints, just reach out to us. We will always strive to find the best solution with care and attention 🖤